Philippine Airlines’ labor agreement on outsourcing


“The Company undertakes not to contract out existing positions, jobs, divisions, and departments presently occupied by present or future regular employees within the collective bargaining unit. All existing programs whereby positions, jobs, divisions, and departments presently occupied by regular employees are being contracted out temporarily arising from exigencies of operations, shall immediately be deemed discontinued when the said exigencies or needs cease. Thereafter, where these programs have resulted in transfers and/or other adverse implications on security of tenure, all affected employees shall be immediately restored to their status and position prior to said contracting out, without any loss of seniority or diminution of benefits.

In case the Company deems it necessary to reorganize its corporate structure for the viability of its operations by forming joint ventures and spin-offs, the Company shall do so only after proper consultations with PALEA [Philippine Airlines’ Employees Association] not less than forty-five (45) days before the implementation of said reorganization for the protection of the Union and those affected employees.”

— From Article 24, Section 4 of the 1995-2000 labor agreement between Philippine Airlines (PAL) and the PALEA. Arguably, the agreement remains in effect after both parties agreed to extend it in 1998. During that time, the company sought — and later secured — court approval to temporarily suspend debt payments to creditors. In October, the Philippines’ Department of Labor and Employment affirmed an earlier decision dated June, allowing the outsourcing of 4,000 jobs in the airlines’ inflight catering, airport services, and reservations staff. The June 2010 decision was made after workers appealed a much earlier verdict rendered in March that also ruled against their favor. Earlier, workers filed a case against PAL, disputing its plans to contract out its labor needs. The case also sought to renew the labor agreement that had already lapsed. [See: Labor Dept. allows layoff of PAL workers]

Thanks, PAL

Nothing in Particular would like to express its gratitude to Philippine Airlines, the technical staff who runs its Web site, and the marketing professionals who launched the company’s recent online promotion, “The Real Deal.”
Were it not for these brilliant, hardworking individuals, Nothing in Particular would have remained part of the cyberspace woodwork, a self-serving, self-referential, self-indulgent online journal of a media worker burdened with unjustified angst and unpaid debt.
But that all changed — at least temporarily — on the afternoon of Monday, April 27, 2009.
Eighteen hours after the airline launched its two-day online promotion, Nothing in Particular announced a set of reportedly “helpful” tips intended to assist prospective PAL customers in securing their discounted airfares through its Web site.

Taken from Boeing's website

Taken from Boeing's website

The so-called “tips” included a phone number that would bring callers directly in contact with customer management officers should they encounter problems with their online reservations.
So far, no one has yet said that the instructions were useful.
But then again, it’s the thought that counts.
After all, PAL’s Web site during those two days were inaccessible for the most part.
Besides rendering the instructions useless, it also frustrated the airlines’ many loyal customers.
Come to think of it, what’s new?
The airlines’ Web site is supposedly but an online manifestation of its reported real-world reputation.
Whoever said the internet enhanced efficiency has never bought a ticket from the Philippine Airlines’ Web site especially not during a promotion.
During those two grueling days, only a few were able to successfully book their flights and pay for them online.
A number managed to log onto the Web site, like myself.
However, this was more out of sheer persistence and perhaps even luck than anything else.
When time came for users to make a reservation, the software application that enabled them to pick a flight and choose a date was nowhere — it simply wouldn’t load on the page.
And even if users were lucky enough to book their own flights, some were unable to pay for them since their credit cards were rejected outright by the Web site.
Which was exactly what happened to me at about seven in the morning of Monday, just three hours after I decided to give it all up.
In desperation, I tried my wife’s credit card to no avail.
I later called to complain and was directed to customer relations who, in turn, helped process discounted airfares for my mother-in-law.
But I digress.
What I really wanted to say is that Nothing in Particular reached a record number of hits as Web surfers became curious about PAL’s overloaded Web site.
On Monday, hits reached 71, breaching its previous record of 61 in April 2007. The next day, the promotion’s final day, Nothing in Particular’s hits reached 178, nearly triple the record set two years ago.
For that alone, I only have Asia’s first airline to thank.
That, and a roundtrip ticket to the US West Coast that cost a little less than P26k.
Thanks, PAL.

Tips for Philippine Airlines' (PAL) online fare promo (aka The Real Deal)

This is useful for those who were able to log onto the PAL website and were able to secure reservations but for some reason or other (website glitch etc.), failed to hold and/or pay for their online itineraries.

Call up Philippine Airlines’ customer service department, +632 777 5939 and explain the circumstances in detail (i.e., date and time of flight and date and time the reservation was secured online). It should appear in their records.

Philippine Airlines logo

The company will most likely extend the promo privilege and direct you to a ticketing office where you can pay for and claim your e-ticket.

This is what happened to me when I bought roundtrip tickets for my mother in law.

Good luck.

Meanwhile, click on this link for a GMANews.TV report about PAL’s website overload brought about by the online promotion.