Globe Telecommunications Inc. text message

in Serious stuff, my friend

I went to Jakarta and all I got was an outrageous cellphone bill from Globe Telecommunications

Ang lakas mo sa Globe? I don’t think so. (

Let me repeat that: I went to Jakarta and all I got was an outrageous cellphone bill from Globe Telecommunications Inc.
Of course, I’m exaggerating.
After all, I went around Indonesia’s capital and helped myself to books in Kinokuniya, a 1:43 replica of a 1960s Mercedes Benz, and a Lamy pen.
I enjoyed my brief stay in Jakarta, my second visit in more than a decade.
The enjoyment was short-lived.
A day after coming home to the warm and fuzzy confines of the NAIA terminal 1, it appears that I have also brought a present to Globe–my cellphone service provider–without knowing about it beforehand.
In a text message, Globe said that it may disallow me from sending text messages and placing calls if I fail to settle a previous bill (which I already paid for a day before I posted this entry) AND half of what appear to be global roaming fees worth—maestro, music please—P9,000++.

The welcome home message I received from Globe. (Photo by Paolo Deyto)

Yes, friends, felons, and fellow travelers, Globe told me that it will cut off my service if I fail to pay P4,500 within two days.
Which is fine, really, except for two reasons.
First, after receiving the text message, I called them up immediately and the guy I talked to wasn’t able to itemize my bill; which is to say that Globe was billing me fees for something it doesn’t know it was charging me in the first place.
Last, but certainly not the least, I had gone to a Globe branch a day before I left, asking its representative to enroll me in a special program that would allow me to get cheaper global roaming rates. Before I left the branch, I was given the assurance that I was well on my way to enjoying mobile services in Singapore and Jakarta.
Unfortunately, that didn’t happen.
Which now explains why I posted several tweets about the matter, prompting some five or so Twitter users to retweet them and/or inquire about my experience.
Now I just want to ask: What exactly is going on, Globe? Is this the way you treat a customer for 13 years?


I went to Jakarta and all I got was an outrageous phone bill

Storified by Robert JA Basilio Jr· Mon, Mar 04 2013 04:05:21

Ang kapal ng @talk2GLOBE for threatening to cut me off for bills it can’t itemize. #betterinternet I’ve been a LOYAL CUSTOMER for 13 years.Robert JA Basilio Jr
.@talk2GLOBE sent me text message saying I should settle half of charges incurred while abroad–which it can’t itemize–or I will be cut offRobert JA Basilio Jr
.@talk2GLOBE is charging me P9000++ (US$ 200++) for using my phone in Singapore, Indonesia for 4 DAYS. Didn’t even surf, for crying out loudRobert JA Basilio Jr
While in Singapore, Indonesia, I just got a 5-minute call, sent 5 or so texts. I also enrolled in special, cheaper roaming @talk2GLOBE plan.Robert JA Basilio Jr
For my all efforts to secure lower roaming fees, @talk2GLOBE sends me outrageous bill with threat of cutting me off if I don’t pay half soonRobert JA Basilio Jr
I called up @talk2GLOBE yesterday and guy I talked to was unable to explain nor figure out why my @talk2GLOBE bill reached P9000++.Robert JA Basilio Jr
@scribblerjack @talk2GLOBE has huge problem w/ billing. Has been charging me for data services for 3mos when I have an unli-surf plan.Sef Cagoco-Gaspar
@scribblerjack @talk2GLOBE makes d necessary bill adjustments but d inconvenience of having to report it every month & can’t explain error.Sef Cagoco-Gaspar
I’ve gone to one of your offices @MariaofGlobe. I don’t take these things lightly even though I can settle fees now. I just want explanationRobert JA Basilio Jr
.@KirkOfGlobe I got miffed at threat of cutting service if I don’t pay half of charges–which you can’t explain nor itemize in the 1st placeRobert JA Basilio Jr
.@KirkOfGlobe Ang yabang lang ng dating. If you don’t pay, we’ll cut you off. When I inquired about these fees, you failed to explain them.Robert JA Basilio Jr
I asked @talk2GLOBE to itemize fees but they were unable to do so, @clearjiao. Enrolled in a special, cheaper roaming program before I left.Robert JA Basilio Jr
.@talk2GLOBE has yet to itemize my bill, @clearjiao, it’s that plain and simple. Just felt insulted when they threatened to cut off service.Robert JA Basilio Jr

(Disclaimer: I don’t cover the telecommunications beat but I’m employed by a company affiliated with Smart Communications Inc., a Globe rival. I also own shares in Ayala Corp., a company affiliated with Globe Telecommunications Inc.)

From The Plot Thickens Dept. Phoebe Trinidad whom I follow on Twitter had this to say after I posted a tweet containing a link to this blog entry.

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  1. C?m ?n bài vi?t th?t b? ích ,H? th?ng TPHCM
    Trong s? các chàng trai ??n tu?i d?y thì ??u t? bi?t cách th? dâm cho nam lên ??nh nh?ng không ph?i ai c?ng thõa mãn gi?ng nhau. Xem s?n ph?m và” là ch? ?? ???c quan tâm nh?t trong ??i s?ng hi?n nay, khi nhu c?u sinh lý con ng??i ngày m?t phát tri?n

  2. C?m ?n bài vi?t th?t b? ích ,H? th?ng TPHCM

  3. Trong s? các chàng trai ??n tu?i d?y thì ??u t? bi?t cách th? dâm cho nam lên ??nh nh?ng không ph?i ai c?ng thõa mãn gi?ng nhau. Xem